The problem
Missing documentation is found after submission.
Authorization requests are often returned because a required item was missing, such as a pain scale, a record of conservative care, or imaging. For repeat injections, the documentation requirements are specific and easy to miss.
How it works
Prepared by OpAgent. Decided by your team.
- 01
What OpAgent prepares
A packet with the payer's documentation requirements for the procedure, the relevant clinical documents from the chart, such as the H&P, imaging, and a medical-necessity summary, and a list of items that are missing.
- 02
What the authorization staff reviews
Staff review the packet, fill any gaps, and decide when it is ready.
- 03
Where approved work goes
Staff submit the request to the payer. AdminQ does not submit authorizations on its own.
Availability
In developmentBeing built or evaluated. Not offered to practices yet.
Evidence
What has been measured
Measured
52.1%
Sampled Medicare epidural steroid injection records missing a core documentation item
- Population
- Traditional Medicare epidural steroid injection records at one participating practice
- Sample
- 190 sampled records that could be retrieved
- Period
- August 2026 benchmark
- Compared with
- Five core documentation items for repeat injections
Limitation: A missing item is a review finding, not a denied claim or a confirmed recoupment.
How this was measured →
Detailed methods →
Related workflows
How it connects